All students enrolled in academic programs on the San Francisco campus are required to have a laptop that meets the "Open Laptop Program" minimum requirements by the first day of class. Students must pre-register their private laptop. Instructions on how to pre-register will be emailed one to two months before class starts.
If students do not currently have a personal laptop, we strongly recommend that they purchase through our links under Recommended Laptops and take advantage of onsite support.
The following are the minimum specifications required to be in compliance with this program:
NO Chromebook laptop. Your laptop must have the following:
The recommended laptops for students are Apple and HP, which may be purchased through the following links:
The use of a recommended laptop has a number of benefits. Recommended laptops are pre-configured and pre-tested to insure that they are able to effectively work with network communications, printing resources, and other services supported by the dental school.Recommended laptops will receive the following support, through the dental school's IT Help Desk services:
IT Help Desk support does not include repairs to laptops. For that you must find an off-campus repair facility.
To ask for assistance with your laptop or other IT issues, please use ServiceNow. (If you need something fixed, choose the “Incident” option; otherwise, select “Request.”) A helpdesk staff person will arrange to assist you, connecting to your computer remotely, whenever possible. The helpdesk will provide basic support, including installing software. If other problems are present, such as viruses or spyware, which may prevent connection to the wireless network, or if you are requesting more advanced troubleshooting assistance, your laptop will need to be examined in person.
If it is determined that your laptop needs to be physically examined, a staff person will arrange to safely pick it up, following proper CDC protocols for social distancing. Please clean your laptop before giving it to the HelpDesk staff. Do not drop in at room 107 unless asked to do so.
The "technology fee" paid by students at the dental school covers the cost of a number of items that comprise the School of Dentistry Open Laptop Computer Program, including, but not limited to the following:
IT Help Desk staff are available 7:00 am - 5:00 pm, Monday through Friday. Please request assistance via ServiceNow. Contact the helpdesk by phone at 415.929.6514 or by email at pchelp@pacific.edu.
